Thanks for Shopping with Helionova.

If you are not entirley satisfied with your purchase, we are here to help.

Returns

You have 14 calender days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging.  Your item needs to have the receipt / invoice.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.  We will immediately notify you on the status of your refund after inspecting the item.

If you return is approved, we will initiate a refund to your original method of payment.

Shipping

You will be repsonsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.