Privacy Policy

 

This privacy policy outlines the personal information about you that Helionova Ltd. collects, uses and stores via our website Helionova.co.uk and our other brands (collectively, our “website”). Specifically, this privacy policy provides you with details about the personal information we collect from you, how we use your personal information, and your rights regarding the personal information we hold about you.

Please read this privacy policy carefully – by accessing or browsing the website or by signing up as a user, you confirm that you have read and understood this privacy policy in its entirety. Please be aware that when you follow a link to another site, this privacy policy does not apply, and we have no control over what information they collect from you. This privacy policy implements the requirements of the General Data Protection Regulation (“GDPR”), a data protection law that applies where we process personal information of anyone located in the European Economic Area (“EEA”).

Section 1 – What do we do with your information?

 

When you visit our website, we collect the personal information you give us such as your name, address and email address.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email Marketing: With your permission, we may send you emails about our site, new products and other updates.

 

Section 2 - Cookies and third-party services 

 

Our website also uses cookies to collect information about you and to distinguish you from other users of our site. Cookies are small text files which are placed on your browser by our website. When you visit our website, the cookies allow our website to recognize you and your browser and allow your use of the website and its functionalities to be tracked.

Cookies are useful because they help us make your Helionova experience more enjoyable. They help us to monitor the way in which our website is used and allow us to recognize your device and other vital information to tailor your experience of Helionova.co.uk. We do not use cookie technology to collect personal information about you.

Also, our website works with third parties, such as Google Analytics, who use cookies to collect information when you visit our website and third party sites about your browsing activities, such as IP address and user search history data.

 

Section 3 - Consent

 

How do you get my consent?

When you provide us with personal information, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

We may disclose your personal information if we are required by law to do so.

Data Retention

Subject to the rights of users located in the EEA as described below, we will retain information (including personal information) for as long as we need to use it for the reasons set out in this Privacy Policy and will delete it after that time except where we need to keep any personal information to comply with our legal obligations, resolve disputes, or enforce our agreements.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at sales@helionova.co.uk or mailing us at: Helionova Ltd., Hyperion House, 15 Alston Road, Hellesdon Park Road, Norwich NR6 5DS.

 

Section 4 - Security 

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

Section 5 - Changes to this privacy policy

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

Questions and contact information

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance via email: sales@helionova.co.uk or mailing us at: Helionova Ltd., Hyperion House, Alston Road, Hellesdon Park Road, Norwich NR6 5DS